De Haas and van den Berg (Pty) Ltd.
Effective date: 15 September 2026

1. Who we are

This website, https://corinnedehaas.com, belongs to De Haas and van den Berg (Pty) Ltd. We are a private company registered in South Africa. Our registration number is 2015/018320/07. Our director is Alexander Willem van den Berg. Our address is 14 Harbour Road, Kleinmond, 7195, South Africa. Send legal documents to this address.

We are registered for VAT. Our VAT number is 4120272705. Every price on this website includes VAT. We send you a tax invoice with your order.

Send all delivery questions and return requests to online@corinnedehaas.com, or telephone us on 028 271 4213.

Who this policy covers. This policy covers an order that you place on this website as a consumer. It does not cover our supply to a business. We supply restaurants, hotels and other businesses under a separate written trade agreement, with its own delivery, return and refund terms. We do not publish that agreement. If you buy for a business, ask us for it through our contact form. Our terms and conditions explain this scope.

2. Where we deliver, and what it costs

We deliver inside South Africa only.

Delivery costs R220 for each order. If your order is R1500 or more, we pay the delivery cost. The checkout page shows you the full price before you place your order.

If you return part of your order, and the goods that you keep cost less than R1500, we take R220 off your refund. We do not do this if the goods were faulty, or if they did not match the description.

You can also collect your order from us at 14 Harbour Road, Kleinmond, 7195. Choose collection at checkout. Collection costs nothing.

3. When your order arrives

We dispatch your order 1 to 3 business days after we receive your payment. If you pay by EFT, we dispatch after the money reaches our account.

The Courier Guy then delivers the parcel in 1 to 3 business days. A delivery therefore takes 2 to 6 business days in total. These times are estimates.

We give the courier your name, your telephone number and your email address. The courier sends you a tracking number.

We always complete an order within 30 days. If we do not, you can cancel the order and we refund you in full.

If you choose collection, we email you when your order is ready. Collect it within 30 days after that email.

4. Who carries the risk

Your goods stay at our risk until you accept delivery. You carry the risk after that.

You can tell us to leave your parcel at a place, or with another person. Give this instruction in the delivery notes at checkout. If you do this, you accept delivery when the courier leaves the parcel there. You then carry the risk. If you collect your order, you carry the risk from the moment that you collect it.

5. Delivery problems

Nobody is there. The courier makes two attempts. If both fail, the courier returns the parcel to us. We then contact you. You can pay the delivery cost again, or you can cancel and we refund the price of the goods.

The address is wrong. Examine your address before you place your order. If you tell us before we dispatch, we correct it at no cost. If we have already dispatched, you pay the delivery cost a second time.

The parcel does not arrive. Tell us. We investigate with the courier. If the parcel is lost, we send a replacement or we refund you. You choose. You pay nothing. This does not apply if you told us to leave the parcel.

The parcel arrives damaged. Examine your parcel when it arrives. Tell us within 48 hours, and send us photographs of the goods and of the packaging. Keep the packaging until we tell you that we do not need it. We replace damaged goods at no cost to you. Our courier gives us only 48 hours to claim, but this time limit does not affect your rights under clause 10.

We send the wrong item. Tell us. We collect the wrong item and deliver the correct one. We pay both delivery costs. Do not use the wrong item, and keep it safe until we collect it.

6. If we cannot supply your order

We hold a small stock of handmade goods, and an item can sell out. If we cannot supply your order, we tell you immediately and we refund you within 30 days.

7. Cancel before we dispatch

You can cancel any order before we dispatch it. Tell us, and we refund you in full.

8. Commissions and made-to-order pieces

A commission is a piece that we make to your specification. We agree the design, the price and the delivery date with you in writing before we start.

You pay a deposit of 50% when you place the order. You pay the balance before we dispatch

You can cancel a commission before we start the work. We then refund your deposit in full. After we start, we keep the deposit, because we cannot sell the piece to another customer.

Clay and glaze can fail in the kiln. If a piece fails, we tell you and we make it again. This adds 4 weeks. If you do not want to wait, you can cancel and we refund every amount that you paid.

Clause 10 applies to a commission. A commission must be of good quality and free of faults.

This clause covers a commission for a consumer. We also make commissions for businesses, and a different agreement covers them. Ask us for it through our contact form.

9. Cancel within seven days of delivery

You can cancel your order within seven calendar days after you receive the goods. You do not have to give a reason, and we charge no penalty.

You pay the cost to return the goods to us. This is the only charge that we make. We refund every other amount, including the delivery cost that you paid us. Send us the goods within seven days after you cancel, and send everything that came with them.

This right does not apply to goods that we make to your specification, or that we personalise for you. We mark these items on the product page.

10. Faulty goods: six months

Our goods must be of good quality, free of defects, and durable for a reasonable period.

If goods fail this standard, tell us within six months after delivery. We collect them at our cost and at our risk. You then choose: we replace the goods, or we refund the price. We do not repair ceramics, because a repaired piece is not durable.

We can examine the goods first, and we can ask you how the failure happened. This warranty does not cover normal wear, or damage that you cause. If we find that abnormal use caused the failure, we return the goods to you at our cost.

11. Goods that do not match the description

If the goods that arrive do not match the description or the photographs on the product page, you can reject them. Tell us within 10 business days after delivery.

We collect rejected goods at our cost and at our risk. We refund the full price, including delivery, within 15 business days after we receive them.

12. Handmade variation is not a fault

We make our ceramics by hand. Small differences in glaze colour, in surface texture and in shape are normal. Each piece is different. These differences are not faults, and they are not a mismatch.

13. Gifts

If you received our goods as a gift, you can claim under clause 10 or clause 11. Tell us the order number or the name of the person who bought the goods. We replace faulty goods for you.

Only the buyer can cancel an order under clause 9, and we pay every refund to the buyer.

14. How to return an item

Send us an email at online@corinnedehaas.com. Give us your order number and the reason. We answer within two business days, and we tell you how to send the goods back or we arrange a collection. Pack the goods so that they survive the journey, and use the original packaging if you still have it.

15. How we pay refunds

If you paid by card, we refund the same card. This takes 1 to 3 business days.

If you paid by EFT, we ask you for your bank account details. Telephone us with these details, or send them in a reply to our email. This refund takes 1 to 10 business days.

We refund only the person who placed the order. We do not refund in cash.

16. Your record of the order

We do not offer customer accounts. You order as a guest. Your order confirmation email is your record of the order. Keep this email. If you lose it, ask us for a copy. We keep order records for a minimum of five years.

17. Complaints

Tell us about a problem first. Send an email to online@corinnedehaas.com. We reply within five business days.

If our answer does not satisfy you, you can complain to the National Consumer Commission, or on 012 428 7000.

18. Changes to this policy

We can change this policy. The date at the top shows the last change. The version that was on this website on the date of your order applies to your order.

Our terms and conditions apply to this policy.